How did it go? Did you find it easy or difficult? Also, what do you think about chat/IM and libraries? Is your library currently offering chat/IM and if not, do you think it might in the future?
I found using chat to be easy. I have used it before especially on sites where I shop online and have a question. It's useful to get the answer right now instead of having to use a phone to try to reach someone.
We do allow our patrons to use chat and IM on our computers. Our outlook is to allow everything as long as it is ethical, legal and no harm is done to equipment or software. We will consider getting a site setup for staff once we have more time (sigh) to do so.
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